Shipping & Returns

Call Us

(+64) 09 427 4980
Phone Hours: 8am - 5pm (Mon - Fri)

crew@edgesmith.global

Shipping within NZ

Components - brackets, hinges, gate operators etc are generally off the shelf and we will dispatch the same day for orders before 2pm and next day for orders after. Deliveries go out by courier. Within Auckland it’s $8 for packages under 25kg. For other centres it’s $10 for packages under 10kg and $20 for packages under 25kg. Rural deliveries incur an $8 surcharge. If your order is over $500 delivery is free.

Fence panels and gates and other oversize items:
When it comes to fence panels and gates, things are a bit more complicated. All standard panels are carried in stock, but if they require fabrication, hot dip galvanising or powdercoating there will be a lead time of up to four weeks. Gates also need up to four weeks. Deliveries require more coordination as the product is heavy and often delivered to a building site. So we'll contact you to arrange delivery. Within the Auckland region we charge a fixed rate of $65 per delivery on our hiab truck. Outside Auckland we'll discuss with you the best method of delivery and on-charge the costs. Remember to tell us if there is anything special we should know before delivering to your site so that we can be prepared.

Shipping overseas

We're happy to ship overseas and have some regular export customers. But most of our product is heavy and freight can be very expensive for small orders. So we encourage our international customers to put through their inquiry and let us quote the freight before they make a purchase decision.

Returns

We're happy to accept returns for standard off-the-shelf product that is un-used. But if you're ordering something that will be custom made for you then we'll not be able to accept a return in any circumstances. On standard items we reserve the right to charge a 15% restocking fee